Privacy Policy

1. Information We Collect

When you interact with our website or submit an application for coaching, we may collect the following information:

• Personal InformationName, email address, phone number, and social media handles (e.g., Instagram) that you provide directly to us.
• Application & Real-Time Form Data (Abandonment Tracking)We collect the information you enter into our application forms in real-time. This includes your fitness goals, training experience, financial capacity, and other qualitative responses. Note: We may capture and store this data as you type, even if you do not complete or formally submit the application (often referred to as "Ghost Sessions" or "Partial Form Submissions").
• Device Fingerprinting & TelemetryTo protect our platform and ensure session integrity, we collect advanced device telemetry. This may include hardware concurrency, screen resolution, operating system details, browser type, and cryptographic device fingerprinting (utilizing techniques such as Canvas or WebGL data processing).
• Security & Bot-Protection DataWe utilise proprietary security mechanisms—including a WebAssembly (Wasm) Bytecode Virtual Machine—to perform cryptographic attestation and validate that interactions are generated by human users. This involves collecting technical connection data, IP addresses, and behavioural metrics (such as typing speed and keystroke dynamics).

2. How We Use Your Information

We use the collected information to:

• Assess your suitability for the Vell Performance Elite Coaching program.
• Follow up with you regarding abandoned applications or incomplete form submissions.
• Analyse and improve our website performance, user experience, and conversion rates.
• Authenticate your device session and safeguard our platform against unauthorised scraping, automated bots, spam, and abuse.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We only share information with trusted third-party service providers (such as hosting and database providers) who assist us in operating our website and conducting our business, so long as those parties agree to keep this information confidential.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Contact Us

If you have any questions regarding this privacy policy, please contact us.